Link Your Identity

In Discord, LINE, and Slack, the AI assistant can only see a chat app account. Linking is how you tell it which person at the company that account is.

Why you have to do it

Until you link, it does not know who you are, so:

• It cannot answer questions about you, such as “how many days of annual leave do I have left this year”.
• It does not know which department you are in or who your manager is, so it cannot work out which records you are allowed to see.
• Your company’s usage records cannot be matched to a person, which makes access and usage impossible to manage.

You do not need this step in the web app — you identified yourself when you signed in.

Before you begin

• Your company email must already be on your company’s employee list. That list is maintained by IT or HR.
• You must be able to receive mail at that address.
• The whole thing happens inside the chat window; you do not have to leave Discord / LINE / Slack.

Step 1 · Say anything to it

The first time you talk to it, it will not answer your question. Instead it replies:

初次見面，請告訴我你的公司 Email 完成身分驗證 (Nice to meet you. Please tell me your company email to confirm your identity.)

Step 2 · Reply with your company email

In the same conversation, type the email and send it, for example ming@company.com. Do not add any prefix — the whole line should be nothing but the email.

If the email matches your company’s list, it replies:

驗證碼已寄到你的信箱，請回覆 6 位數字 (A code has been sent to your inbox. Please reply with the 6 digits.)

At the same time, your inbox receives a message with the subject 「Office Power 身分驗證碼」(Office Power identity code) containing a 6-digit number.

Step 3 · Reply with the 6 digits

Type those 6 digits into the chat window and send. Digits only — do not add anything like “the code is”.

If it works, it replies:

✅ 你好 ○○○，身分已確認 (✅ Hello ○○○, your identity is confirmed.)

From that moment it knows who you are. You only do this once; you will not be asked again.

Slack usually skips all of this

On Slack, your workspace account already carries your company email. When that email matches your company’s list, it recognises you straight away — you never see a code at all, and your first sentence gets an answer.

Only when it does not match does it fall back to the three steps above.

A few limits

Rule	Number
How long a code stays valid	10 minutes
How many wrong tries one code allows	5
How long to wait between two resends	1 minute
How many times it can be sent in an hour	5

If the code expires or you get it wrong too many times, it will ask you for your company email again and you go through Step 2 onwards once more. To have it resent, paste the email in again.

When linking will not go through

Check these three things yourself first:

1. Whether the email has a typo. A missing letter, an alias address, or a personal address will all fail.
2. Whether the message landed in junk mail. Search for the subject 「Office Power 身分驗證碼」(Office Power identity code).
3. Whether you ran out of time. After 10 minutes that code is void; paste the email in again to get a new one.

These cases need your company’s IT contact:

What it replies	What it means
查無此 Email，請確認或聯絡管理員 (This email was not found. Please check it or contact your administrator.)	This email is not on the company list, or your account has been disabled. Ask IT to add you to the list.
驗證碼寄送失敗，請稍後再試 (Sending the code failed. Please try again later.)	Something went wrong with sending the mail; this is not your fault. Wait and try again, and report it if it still fails.
驗證碼寄送次數已達上限，請稍後再試 (You have reached the limit for sending codes. Please try again later.)	More than 5 sends in one hour. Wait until the time has passed and try again.
No response at all	This way in may not be open yet. Check with IT.

When you report it to IT, tell them: which chat app you were in, which email you used, and which sentence it replied with.

New phone, new account, leaving the company

• Switching devices on the same chat app: no effect — the link is to the account, not the device.
• Switching to a different chat app account: the new account has to be linked again, the same way.
• Linking again on the same chat app: it replaces the old link rather than keeping both.
• Leaving the company or having your account disabled: every link stops working immediately, and the bot no longer answers.

You can also ask IT to remove one particular link for you — if you want to switch to a different LINE account, for example.

How you know it worked

1. It replied 「✅ 你好 ○○○，身分已確認」(✅ Hello ○○○, your identity is confirmed.) and the name is yours.
2. When you talk to it after that, it answers the question instead of asking for an email.
3. You ask it something about yourself (for example “which department am I in”) and it can answer.

Common problems

Symptom	Cause / fix
It keeps asking me for my email over and over	What you sent is not a complete email address. Put nothing but the email on the line.
I sent 6 digits and it says 「請回覆信箱收到的 6 位數驗證碼」(Please reply with the 6-digit code from your inbox.)	Your message had other characters mixed in, or the number was not 6 digits. Send only those 6 digits.
It says 「驗證碼不正確，請再試一次」(That code is not correct. Please try again.)	The code was typed wrong. Retype it from the message, and watch for stray spaces you may have copied.
It says 「驗證碼剛寄出，請稍候一分鐘後再試」(A code was just sent. Please wait a minute and try again.)	Resends too close together. Wait the full minute.
It says 「驗證碼已過期，請重新提供你的公司 Email」(That code has expired. Please give me your company email again.)	More than 10 minutes passed. Paste the email in again for a new one.
It says 「錯誤次數過多，請重新提供你的公司 Email」(Too many wrong attempts. Please give me your company email again.)	More than 5 wrong tries on the same code. Paste the email in again and start over.
After linking, the name it knows me by is not mine	On the company list, this email maps to somebody else. Ask IT to correct it.
It has me confused with someone else on Slack	The email on your Slack account does not match the one on the company list. Check with IT.